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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Elite Multichannel Solution | - Customer interaction workflows
|
| Topic 2: Solution Design Considerations | - Design principles
|
| Topic 3: Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Topic 4: Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
| Topic 5: Integration and Connectivity | - System integration
|
| Topic 6: Reporting and Administration | - Contact center reporting
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Progressive
- B. Predictive
- C. Preview
- D. Proficient
- E. Performance
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 120
- B. ASP 100
- C. ASP 110
- D. ASP 130
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
- A. Avaya Aura® Call Center Elite Multichannel
- B. Avaya Aura® Session Manager
- C. Avaya Aura® Call Center Elite
- D. Avaya Intelligent Customer Routing
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. Elite Multichannel 6.6 uses SSLv3
- B. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- C. Elite Multichannel 6.6 supports WebLM Release 6.x.
- D. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Basic Bundle
- B. Reporting Bundle
- C. Advanced Bundle
- D. Voice Bundle
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