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Avaya 78200X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Configuration and Maintenance Exam |
| Exam Number: | 78200X |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 66 |
| Related Certifications: | Avaya IP Office™ Platform Technical Associate Support (ASTA-3000) |
| Exam Format: | Multiple choice |
| Passing Score: | 70% |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered online/onsite through Avaya Learning testing partners |
| Pre Condition: | Experience with Avaya IP Office systems; recommended to hold or be working toward Avaya IP Office Platform Technical Associate credentials |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78200X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Installation and Software Upgrades | - Upgrade Procedures - Software Installation Tools |
| Topic 2: Administration and Management | - System Configuration and Upgrades - User and Endpoint Management |
| Topic 3: IP Office™ Platform Overview | - Deployment Scenarios and Features - Platform Architecture and Components |
| Topic 4: Voicemail and Messaging | - Unified Messaging Basics - Voicemail Pro |
| Topic 5: Security and Troubleshooting | - Monitoring and Diagnostic Tools - System Security Configuration |
| Topic 6: Call Features and Routing | - Hunt Groups and Short Codes - Call Routing Strategies |
Avaya IP Office™ Platform Configuration and Maintenance Exam — Your Questions Answered
Three versions of the same study materials, each with its own character: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 132 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Experience with Avaya IP Office systems; recommended to hold or be working toward Avaya IP Office Platform Technical Associate credentials Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
The official Avaya IP Office™ Platform Configuration and Maintenance outline defines 6 domains. The leading three are IP Office™ Platform Overview, Administration and Management, and Call Features and Routing. The full list is in the topics section above, and Prep4away's 132 practice questions cover each one.
Avaya recommends these training resources for the Avaya IP Office™ Platform Configuration and Maintenance exam:
Follow the training with steady self-testing — the 132 practice questions from Prep4away help you apply theory and fill any gaps the training leaves.
The 78200X exam is a Avaya certification exam validating the Avaya IP Office™ Platform Configuration and Maintenance syllabus shown above. It belongs to these credential paths: Avaya IP Office™ Platform Technical Associate Support (ASTA-3000). Candidates in 2026 prepare for it with Prep4away's 132 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Scoring and fees are published by Avaya and may change; verify the current figures on the official site.
Prep4away issues a full refund if you take the Avaya IP Office™ Platform Configuration and Maintenance exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Delivered online/onsite through Avaya Learning testing partners Register for the Avaya IP Office™ Platform Configuration and Maintenance exam through these official channels:
After booking, Prep4away delivers your practice questions within 1 minute — preparation starts the same day.
The Avaya IP Office™ Platform Configuration and Maintenance exam contains 66 to complete within 90 minutes. Timed simulation in the Prep4away Desktop Test Engine teaches that rhythm before exam day does.
Avaya IP Office™ Platform Configuration and Maintenance Sample Questions:
To allow a user access to the SSA tool for system monitoring and troubleshooting, which rights group in the security setting must the user have enabled?
- A. Administration group
- B. Maint Admin
- C. Installation group
- D. Admin System
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office.
Which two actions must you complete to see QoS results? (Choose two.)
- A. "Enable Metric" must be selected in the Line form.
- B. Trace lines or extensions in SSA.
- C. "Enable RTCP Monitoring" must be checked.
- D. Use DebugView to see latency, jitter and delay.
- E. Enable force authentication on IP telephones.
Correct Answer: C,D 🗳️
Which IP Office feature is required to initiate screen pops, where the caller ID triggers a computer to open a record related to that number?
- A. TAPILink Lite
- B. UMS
- C. IMAP
- D. Outlook Plugin
Correct Answer: A 🗳️
Time profiles can be used to automate a customer out-of hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.
What would you need to create to allow customer control of the time profile?
- A. Hunt Group
- B. Time Profile
- C. Short Code
- D. Directory Number
Correct Answer: C 🗳️
On an IP Office 500 V2 there are two SD card slots. The first contains the System SD card, which has a unique feature key number.
The unique feature key number is essential for which purpose?
- A. to provide the upgrade tool
- B. to set the Voicemail type, either Embedded or Voicemail Pro
- C. to allow the storage of the correct version bin files
- D. to validate licenses
Correct Answer: D 🗳️
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