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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Breeze® Platform
B) Avaya Control Manager
C) Avaya IX™ Workforce Engagement
D) Avaya IX™ Workspaces

2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya Callback Assist
C) Avaya IX ™M Workspaces
D) Avaya IX ™ Workplace

3. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Voice Mail
B) Short Message Service
C) Web Communication
D) Instant Messaging

4. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Email and Web Communication
C) Microsoft Lync Integration
D) Avaya Presence Service

5. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Applications Platform
B) Avaya Experience Portal Platform
C) Avaya Breeze™
D) Avaya Performance Applications Platform

Solutions: