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BBPSD Customer Service Sample Questions:

1. Multitasking is:

A) Doing one task and the doing another.
B) Doing more than one task at a time.
C) Only for people in busy jobs.
D) Doing things in sequence.

2. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:

A) A customer makes a complaint.
B) You are talking to your boss.
C) You are late for work.
D) A customer enters a shop for the first time.

3. Chronic Complainers are referred to in customer service as:

A) Groups of customers who complain about the same thing.
B) A customer who will complain immediately something goes wrong.
C) Work colleagues who constantly complain.
D) Customers who repeatedly complain about service.

4. The most common time wasting activity is:

A) Being indecisive.
B) Excessive socialising.
C) Frequent interruptions.
D) Personal disorganisation.

5. A person who has the skills to deal effectively in customer facing roles is known as a:

A) A trained salesperson.
B) Customer service professional.
C) A marketing specialist.
D) A service employee.

Solutions: