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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A) Add new Status to the Service Appointment.
B) Add new Status to the Case.
C) Add new status to Status Transitions.
D) Add the Status Transitions to the Technicians' Profile.

2. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

A) Products Required and Estimated Duration
B) Products Required and Skill Requirements
C) Skill Requirements and Products Consumed
D) Estimated Duration and Sen/ice LevelAgreement

3. Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A) Opportunity
B) Contact
C) Entitlement
D) Case

4. Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A) FSL Agent Permissions
B) FSL Dispatcher Permissions
C) FSL Admin Permissions
D) FSL Resource Permissions

5. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Build a Process for Service Appointments.
B) Define a repeating Work Type.
C) Configure a Maintenance Plan.
D) Implement Path for Work Orders.

Solutions: