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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A) SIP Trunk Statistics Panel
B) Action Map Analytics Dashboard
C) Script Editor Analytics View
D) Workforce Management Dashboard

2. Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

A) Dynamic agent selection
B) Outcome-based optimization
C) Lower infrastructure requirements
D) Static evaluation of agent pools

3. Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:

A) Agent Utilization Score
B) Wait Time Threshold
C) Outcome Comparison Index
D) GPR Routing Rate

4. Which type of visitor data is displayed alongside interaction history for agents?
Response:

A) CRM integration logs
B) Agent scoring rubrics
C) Visitor's full browsing history from all domains
D) Session-based attributes and behaviors

5. Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

A) False
B) True

Solutions: