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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Extensibility | 25% | - SAP Integration Suite - Data flow and system connectivity - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration |
| Topic 2: SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Commerce Cloud - SAP Sales Cloud - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys |
| Topic 3: Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Solution deployment and operations - Performance and scalability |
| Topic 4: Customer Data and Governance | 15% | - Data analytics and insights - Customer data management and identity - Compliance and data privacy |
| Topic 5: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 6: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
When are product fields created in SAP Emarsys Customer Engagement?
A. When specific product packages or add-ons are enabled.
B. When new products are added to the inventory.
C. When user accounts are registered.
D. During the customer checkout process.
Question 2
In which process are trading partner collaboration and contract negotiations executed?
A. Design to Operate
B. Lead to Cash
C. Recruit to Retire
D. Source to Pay
Question 3
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.
A. Lifecycle campaigns for large contact lists
B. Event-driven journeys for contacts
C. Immediate reactions to customer behavior
D. Multilevel ad hoc programs
Question 4
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
A. Reimburse expenses
B. Rank and select candidates
C. Process work and life events of employees
D. Measure onboardings
E. Assign employees to project tasks
Question 5
You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?
A. Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
B. Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
C. Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
D. Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A,D | Question 4 Answer: B,C,D | Question 5 Answer: D |
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