Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Updated: Sep 10, 2026
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Processing | - Service request management - Service orders and notifications |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
- A. Dashboards
- B. Data sources
- C. Key figures
- D. KP|S
- E. Scorecards
Correct Answer: A,B,D 🗳️
Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?
- A. Ticket
- B. Campaign
- C. Lead
- D. Customer
Correct Answer: C,D 🗳️
When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.
- A. You want the direct approver of a business object to be the reporting line manager.
- B. You want another user to view a business object before it can be processed further.
- C. You want to define multiple review processes for the same business object
- D. You want to define multiple review steps for the same business object.
Correct Answer: B,C 🗳️
To which objects can you add a registered product?
- A. Sales order
- B. Service ticket
- C. Installed base
- D. Survey
Correct Answer: B,C 🗳️
A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?
- A. Unrestricted read and write access
- B. Only restricted write access
- C. Restricted read and write access
- D. Only unrestricted write access
Correct Answer: A 🗳️
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