Exam Name: Salesforce Certified Omnistudio Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices |
| Topic 2: Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Topic 3: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts - Map business processes to OmniScript components |
| Topic 4: FlexCards | 23% | - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements |
Salesforce Certified Omnistudio Consultant Sample Questions:
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps. Which OmniScript feature should the consultant recommend to meet this requirement?
- A. Script Configuration
- B. Script Profiles
- C. Conditional Views
- D. User Roles
Correct Answer: C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the Flexcard to meet the client's requirements?
- A. Design the parent card to launch a child card through a Flyout Action.
- B. Design the parent card to launch a new Omniscript when the specific action is taken,
- C. Design the parent card to launch a new Data Mapper when the specific action is taken.
- D. Design the parent card to launch a child card when the specific action is taken.
Correct Answer: A 🗳️
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In which two scenarios should a DataRaptor be used? Choose 2 answers
- A. To merge the city and state fields into a single field
- B. To retrieve an account and Its related contacts
- C. To retrieve today's financial news
- D. To send an SMS alert to the user when a process completes
Correct Answer: A,B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
A consultant is designing a solution for a utility company that needs to calculate a customer's monthly energy bill based on usage tier, region-specific rates, and seasonal adjustments. Which combination of tools is most appropriate?
- A. FlexCard Actions only
- B. Calculation Matrix for rate/tier/seasonal lookups combined with a Calculation Procedure to compute the final bill
- C. A single DataRaptor Extract only
- D. A Type Ahead Block
Correct Answer: B 🗳️
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An Integration Procedure calls a REST API to retrieve weather data. The API requires certain parameters, such as the city and country, to be passed as query parameters in the URL. How should the OmniStudio Consultant manage the configuration of these parameters in the HTTP Action?
- A. Define the parameters only in the HTTP Action Request Body, regardless of the GET method.
- B. Manually concatenate the parameters into the endpoint URL string using a Set Values action.
- C. Use a Data Mapper Load action to send the parameters directly to the external API, bypassing the HTTP Action.
- D. Input the parameters as Query Parameters within the HTTP Action properties, which automatically appends them to the endpoint URL.
Correct Answer: D 🗳️
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