Exam Name: Certification Preparation for Administrator Exam
Certification Provider: Salesforce
Corresponding Certification: Salesforce Certified Administrator
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Instant Download Salesforce : CRT-101 Questions & Answers as PDF & Test Engine
Updated: Sep 22, 2026
No. of Questions: 250 Questions & Answers with Testing Engine
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CRT-101 Online Test Engine
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- Total Questions: 250
- Updated on: Sep 22, 2026
- Price: $69.00
CRT-101 Desktop Test Engine
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- Total Questions: 250
- Updated on: Sep 22, 2026
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CRT-101 PDF Practice Q&A's
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- Total Questions: 250
- Updated on: Sep 22, 2026
- Price: $69.00
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Salesforce CRT-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Certification Preparation for Administrator Exam |
| Exam Number: | CRT-101 |
| Passing Score: | 65% |
| Exam Price: | $200 USD (excluding taxes) |
| Available Languages: | French, Portuguese, Japanese, English, Spanish, Italian, German |
| Certificate Validity Period: | No expiration; requires maintenance modules every release cycle |
| Related Certifications: | Salesforce Certified Advanced Administrator |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple-choice, Multiple-select |
| Real Exam Qty: | 60 |
| Recommended Training: | CRT-101 Preparation Course Trailhead Administrator Trailmix |
| Exam Registration: | Webassessor Registration Salesforce Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; Salesforce recommends 6+ months of hands-on administration experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service and Support Applications | 12% | - Case management and escalation - Knowledge base and entitlements - Service console features |
| Topic 2: Productivity and Collaboration | 7% | - Activity management - Chatter and collaboration tools |
| Topic 3: Sales and Marketing Applications | 12% | - Opportunity management and sales processes - Lead management and conversion - Campaigns and products |
| Topic 4: Data and Analytics Management | 13% | - Data backup and storage considerations - Data import/export and data quality - Reports, dashboards, and folders |
| Topic 5: Workflow and Process Automation | 15% | - Process Builder and Flow Builder - Approval processes - Workflow rules and actions |
| Topic 6: Configuration and Setup | 15% | - Company settings and organization configuration - User management and license allocation - Security controls, roles, profiles, and sharing settings |
| Topic 7: Object Manager and Lightning App Builder | 20% | - Standard and custom objects, fields, and relationships - Lightning apps, navigation, and Lightning App Builder - Page layouts, record types, and compact layouts |
CRT-101 Exam FAQ: Products, Policy, and Prep
Three versions of the same study materials, each with its own character: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 250 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
No mandatory prerequisites; Salesforce recommends 6+ months of hands-on administration experience Since requirements change over time, confirm the latest on the official Salesforce exam page before scheduling.
The official Salesforce Certification Preparation for Administrator outline defines 7 domains. The leading three are Productivity and Collaboration (7%), Object Manager and Lightning App Builder (20%), and Service and Support Applications (12%). The full list is in the topics section above, and Prep4away's 250 practice questions cover each one.
Salesforce recommends these training resources for the Salesforce Certification Preparation for Administrator exam:
Follow the training with steady self-testing — the 250 practice questions from Prep4away help you apply theory and fill any gaps the training leaves.
The CRT-101 exam is a Salesforce certification exam validating the Salesforce Certification Preparation for Administrator syllabus shown above. It belongs to these credential paths: Salesforce Certified Advanced Administrator. Candidates in 2026 prepare for it with Prep4away's 250 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The Salesforce Certification Preparation for Administrator exam requires 65% to pass, and registration costs $200 USD (excluding taxes). A failed attempt means paying the same fee again — a readiness check with the Prep4away engines before booking is the cheaper option.
Prep4away issues a full refund if you take the Salesforce Certification Preparation for Administrator exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Online proctored or onsite at authorized testing centers Register for the Salesforce Certification Preparation for Administrator exam through these official channels:
After booking, Prep4away delivers your practice questions within 1 minute — preparation starts the same day.
The Salesforce Certification Preparation for Administrator exam contains 60 to complete within 105 minutes. Timed simulation in the Prep4away Desktop Test Engine teaches that rhythm before exam day does.
Salesforce Certification Preparation for Administrator Sample Questions:
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?
- A. Configure campaign Member Statuses to record which event members attended.
- B. Create individual Campaigns that all have the same name.
- C. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
- D. Add different record types for the monthly event types.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
- A. Case escalation rule
- B. Case assignment rule
- C. Einstein Case Routing
- D. Auto-response rule
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers
- A. Use the Data Import Wizard,
- B. Utilize a list view where lead status equals Qualified.
- C. Find them in the global search result.
- D. Search the Recent Records component on the homepage.
Correct Answer: B,C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers
- A. Enable creation of Recurring Tasks in Activity Settings
- B. Turn on Task Notifications service.
- C. Disable shares Activities.
- D. Add create Recurring series of Tasks field on Page Layouts
Correct Answer: A,D 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting?
- A. Build individual dashboards for profiles that need to see the enterprise results.
- B. Create a dashboard with the running User set as someone who can see all Opportunities
- C. Add a filter to the dashboard to filter the opportunities by owner role.
- D. Update the dashboard to folder settings to manager for the sales reps role.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
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