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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. As an expert for usability, you're in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there's only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?

A) Usability test in the lab
B) Unmoderated usability test
C) Usability maturity assessment
D) Usability review

2. Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus

A) i, ii & iii are true, iv & v are false
B) ii & iv are true, i, iii & v are false
C) ii, iv & v are true, i & iii are false
D) i & iii are true, ii, iv & v are false

3. How can the approach for conducting user surveys be summarized best?

A) Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
B) Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
C) Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate
D) Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate

4. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Add the low-priority findings you didn't include in the first report
B) Include contact details of the test participants so that the development team can contact them in case they have questions
C) Make the report more detailed and longer
D) Include positive findings in the report, not only usability problems

Solutions: