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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) Media Processing Platform
B) Application Servers
C) IX™ Orchestration
D) Experience Portal Manager

2. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Proactive Contact
B) Avaya Aura® Call Center Elite
C) Avaya Aura® Elite Multichannel
D) Avaya Intelligent Customer Routing

3. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A) EMC-IDS
B) EMC-XML
C) EMC-SQL-DB
D) EMC-VMS
E) EMC-CORE

4. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Corporate and Standard Licenses
B) Avaya SBCE Corporate License
C) Avaya SBCE Standard License
D) Avaya SBCE Standard and Advanced Licenses

5. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Private Delivery
B) Hybrid
C) Public Delivery
D) CPaaS Delivery

Solutions: