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Apple OS X Yosemite Troubleshooting Sample Questions:

1. A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) In order to use Safari, the customer will have to restore the hard disk from a Time backup.
B) Startup from an OS X Install DVD and choose the Get Help Online option
C) Startup from OS X Recovery and choose the Get Help Online option.
D) She must first install OS X on an external disk, then use Safari to search Apple Support articles.

2. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.

A) Make sure Show Bluetooth in menu bar is selected in System Preferences.
B) Check Activity Monitor.
C) Check the battery level of the keyboard.
D) Turn off Bluetooth in the Bluetooth pane of System Preferences.
E) Keep wireless devices within 33 feet (10 meters) of the Mac.
F) Turn Wi-Fi off and on.
G) Press a key on the keyboard to reconnect it with the Mac.

3. Mary is really busy and must focus on a weekly reports. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifies her. Which of the following would be the best option in App Store notifications for Mary to select?

A) Click "Don't Ask Me Again" so the download apps reminder goes away.
B) Click "Close" and wart for another reminder.
C) Click "Later," and choose a convenient time to update the apps.
D) Click "Download apps in Sleep Mode."

4. John states that the external hard drive he uses to store music is not visible in the Finder. Your drive is properly plugged in and listed in System Information. How should you
continue troubleshooting the issue?

A) Troubleshoot the issue using Activity Monitor.
B) Troubleshoot the issue using Console.
C) Troubleshoot the issue using Apple Diagnostics.
D) Troubleshoot the issue using Disk Utility.

5. Sarah needs to have an account in OS X on the office iMac that will ensure that the contents of the home folder are deleted each time the user logs out. Which of the following account types does Sarah need to use?

A) Guest
B) Managed with Parental Controls
C) Sharing Only
D) Standard

Solutions: