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Apple OS X Support Essentials 10.8 Sample Questions:

1. Using the Parental Controls preferences, which restriction can you impose on an account?

A) Restrict the account to a defined amount of disk space for the home folder.
B) Restrict the account to a defined set of the services available from the Sharing pane of System Preferences.
C) Restrict the account to sending emails only to defined email addresses.
D) Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.

2. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X performs disk checks on startup only after a shutdown.
B) Because the Mac does a full POST on startup only after a shutdown.
C) Because OS X loads a clean user session on startup only after a shutdown.
D) Because OS X archives errors from the session to the log only during a shutdown.

3. If you did not store the recovery key with Apple, and you lose the FileVault-enabled account passwords AND the recovery key, there is no way to recover user data on a FileVault-encrypted volume.

A) False
B) True

4. How can you display the contents of a hidden folder on a mounted volume in Finder?

A) From the View menu, choose "Show hidden items."
B) From the Go menu, choose "Go to Folder," enter the path to the hidden folder, and click Go.
C) Select the volume icon and choose "Show hidden items" from the Action menu.
D) From the Finder menu, choose Preferences, and select "Show hidden items."

5. You have a user account on an OS X Mountain Lion computer that has multiple user accounts. How can you interact with another user's Dropbox folder that has default permissions?

A) You can see its contents, but you cannot add files to it.
B) You can neither see its contents nor add files to it.
C) You can see its contents and you can add files to it.
D) You cannot see its contents, but you can add files to it.

Solutions: