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Avaya 3314 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the capabilities of CMS RT Socket-based Routing
  • Use POM troubleshooting procedures and tools
Topic 2
  • Explain the upgrade paths and procedures
  • Explain how agents are assigned to campaigns
Topic 3
  • Describe the AAEP standard reporting capabilities
  • Describe the components of the POM User Interface
Topic 4
  • Install and configure POM features and functions
  • Describe Agent Assignment options
Topic 5
  • Describe the standard POM reporting capabilities
  • Describe the AAEP and POM architecture
  • Explain how agent scripts are created and used
Topic 6
  • Understand ICR reporting capabilities
  • Describe ICR reporting capabilities

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

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