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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
B) 64 Bit Windows 2008 R2 server with 4 GB of memory
C) 32Bit Windows XP with 2 GB of memory
D) 32 bit Windows 2008 R2 server with 2 GB of memory
E) 32 BitLinux server with2GB of memory

2. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) Database redundancy is required and the customer is using an SQL cluster in their environment.
B) ACCCM does not support co-resident install.
C) The remote serveris on a slower speed network.
D) The customer hastoomany servers and wantsto reduce hardware storage inventory.

3. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A) Microsoft SQLServer2005StandardEdition
B) Microsoft SQLServer 2005Express Edition
C) Microsoft SQL Server 2008Express, Standard/Enterprise Edition
D) Microsoft SQLServer2005EnterpriseEdition

4. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database canonly be installed co-resident with the application server.
B) The ACCCM database can be co-resident with the application server.
C) The ACCCM database can beinstalledon a dedicated server.
D) The ACCCM database can only be installed on a dedicated server.

5. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\accminstaller.log
B) C:\install.log
C) C:\temp\accminstaller.log
D) C:\windows\temp\accminstaller.log

Solutions: