Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Components | 20% | - Integration with Avaya Aura Communication Manager - Hardware and software requirements - Avaya Aura Contact Center solution overview |
| Topic 2: System Administration and Features | 25% | - Reporting and monitoring setup - Agent and supervisor configuration - Contact Center Manager configuration - Call routing and scripting |
| Topic 3: Upgrades and Integration | 10% | - Software version upgrades - Integration with third-party applications |
| Topic 4: Maintenance and Troubleshooting | 15% | - Common connectivity and performance issues - Log analysis and diagnostics - Backup and restore procedures |
| Topic 5: Installation and Configuration | 30% | - Core component installation - Server OS preparation and setup - Licensing and activation - Network and database configuration |
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