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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B) Keep the number of attribute on the product low, avoid big picklist and direct assignments.
C) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
D) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

2. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A) Configure the cardinality Min as 1, Max 1 and default as 1
B) Add a Recommendation rule for Product A when bundle B is added
C) Add an Auto Add rule to include product A with bundle B
D) Configure the cardinality Min as 0, Max 1 and default as 1.

3. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B) Introduce customer data management system as a part of digital transformation to keep customer data up to date
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

4. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
B) User, Person Account, Billing Account, Service Account, Contacts, Assets.
C) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

5. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Premise
B) Service Account
C) Place
D) Address

Solutions: