Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
Avaya Midsize Solution Design Sample Questions:
You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?
- A. Public Cloud
- B. Private Cloud
- C. Hybrid Cloud
- D. On-Premise
Correct Answer: B 🗳️
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. An email address is not required for Basic level users.
- B. The email domain name must match the company domain name.
- C. The email address for Basic level users does not need to be unique.
- D. Any email address will work for Basic level users.
Correct Answer: B 🗳️
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
- A. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
- B. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
- C. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
- D. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
Correct Answer: C 🗳️
What are two reasons to use Voicemail Pro for recording? (Choose two.)
- A. It provides reporting such as how many times a call was put on hold.
- B. No additional licensing is needed to allow any user call recording via a button.
- C. Each Avaya Contact Center Select voice agent license includes a recording license.
- D. It offers live monitoring of voice and screens.
Correct Answer: B,D 🗳️
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming trunk must be digital and the outgoing can be analog or digital.
- B. The incoming and outgoing trunk can be analog or digital.
- C. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- D. The incoming and outgoing trunk must be digital.
Correct Answer: A 🗳️
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