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BlackBerry 10 Support Specialist Sample Questions:

1. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.

2. Which of the following can be used to Backup a BlackBerry 10 (BB10) device?

A) BlackBerry Desktop Manager and BlackBerry Device Manager
B) BlackBerry Desktop Manager
C) BlackBerry Link and BlackBerry Desktop Manager
D) BlackBerry Link

3. A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?

A) ActiveSync is currently off-line.
B) ActiveSync is not configured with Autodiscover.
C) The user* s password has been mistyped.
D) The user is not provisioned for data services.

4. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?

A) Click on settings, click on the device, click restore.
B) Click on the device via the arrow, click restore.
C) Connect the device, click on settings, click on the device, click restore now.
D) Connect the device, click on the device via the arrow, click restore.

5. Where can saved VPN Profiles be located on the BlackBerry Smartphone?

A) Settings. VPN
B) Settings. Network Settings. VPN
C) Options, Security. VPN
D) Options. Wi-Fi. VPN

Solutions: