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CIPS Operations Management Sample Questions:

1. An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

A) yes- this means the product is superior to that of competitors
B) no- this means a customer will buy from the organisation, but not this particular product
C) yes- these objectives always guarantee a sale
D) no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation

2. Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

A) no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
B) no- the construction industry does not require the storage of inventory
C) yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
D) yes- this is the most important aspect of managing a construction project

3. A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

A) inputs such as the quality of raw materials
B) staff- the reduction of human error
C) outputs- which will be measured against strict criteria
D) machinery- ensuring there is little to no downtime in machinery use

4. Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO

A) in-process checks
B) point-of-departure interviews
C) machine diagnostic checks
D) phone surveys

5. Performance Benchmarking is a form of what type of benchmarking?

A) external
B) internal
C) competitive
D) non-competitive

Solutions: