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Cisco 840-423 Exam Syllabus Topics:

Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:

1. Which step is important when you define pain points for a multidepartment business initiative?

A) Prioritize needs and opportunities across the full scope of the departments.
B) Use a survey to gain feedback on service-level expectations for network infrastructure.
C) Ask each department to rate their priorities on a 1-10 scale of importance.
D) Avoid using customer estimates of benefits since the departments are likely overstating value and competing for funding.

2. Which action is the recommended way to establish trusted-advisor credibility with a senior business executive?

A) Ask open-ended questions about the organization's priorities and goals.
B) Ask detailed questions about the process to acquire cloud computing solutions.
C) Provide an overview of your sales team's reporting structure and metrics.
D) Ask questions about the IT organization's track record for problem resolution.

3. Which statement about SWOT analysis is true?

A) A threat indicates long-term concerns that the customer should address within a three-year period.
B) Strengths can be turned into competitive advantage by aligning with opportunities.
C) Weaknesses most likely can be relieved by higher investment in technology.
D) Opportunities indicate details of sales situations that the company has within their pipeline.

4. Which statement about PEST analysis is true?

A) A PEST analysis allows you to take an independent, outside-in view of factors that impact the customer's situation.
B) Economic and social implications are relevant only with the public sector.
C) Political aspects can be identified easily through surveys.
D) A PEST analysis often can be related directly to specific findings from the operating process analysis.

5. Which approach is recommended when you justify a solution?

A) Push investments out to the future, where possible, to delay larger investments.
B) Bring the IT and business executives together where possible to forge a unified viewpoint.
C) Support solutions that can be fully implemented with current capabilities on the IT staff.
D) Give extra weight to projects that give the business unit responsibility for risky activities.

Solutions: