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CompTIA 220-1201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware and Network Troubleshooting | 28% | - Component failure diagnosis & repair - Troubleshooting methodology - Hardware problems & solutions - Network issues & resolution |
| Topic 2: Networking | 23% | - IP addressing & protocols - Network connectivity & troubleshooting - Wireless networking standards & security - Network devices & configuration - Network types, topologies & cables |
| Topic 3: Virtualization and Cloud Computing | 11% | - Cloud infrastructure & resource management - Virtualization concepts & hypervisors - Virtual & cloud security - Cloud service models & deployment types |
| Topic 4: Hardware | 25% | - Custom PC builds & specialized hardware - Hardware maintenance & upgrades - Peripherals & storage devices - PC components, installation & configuration - Power supply & cooling systems |
| Topic 5: Mobile Devices | 13% | - Synchronization & data management - Network connectivity & configuration - Mobile device security & troubleshooting - Hardware components & replacement |
CompTIA A+ Certification Exam: Core 1 Sample Questions:
A SOHO user cannot connect to the internet. Their configuration shows:
IP: 192.168.223.15
Mask: 255.255.255.0
Gateway: 192.168.233.1
DNS: 8.8.8.8, 4.2.2.1, 4.2.2.2
Baseline documentation shows valid subnet range: 192.168.200.0-192.168.232.255.
Which setting must be changed?
- A. Gateway
- B. Tertiary DNS
- C. Secondary DNS
- D. Subnet mask
- E. IP Address
- F. Primary DNS
Correct Answer: A 🗳️
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An IT support specialist needs to configure several laptops to access local resources wherever the employees are while in the office. Which of the following would best meet this requirement?
- A. Configure cellular location services to facilitate device identification.
- B. Enable Bluetooth connectivity in all laptops.
- C. Create roaming profiles for each laptop.
- D. Set up a Wi-Fi connection with a common SSID.
Correct Answer: D 🗳️
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A client is unable to unlock their smartphone. When they try to enter their code, the input is unsuccessful. Which of the following components has most likely failed?
- A. Charging port
- B. OLED
- C. Touch screen
- D. Biometric scanner
Correct Answer: C 🗳️
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SIMULATION 13
A user at site A is reporting dropped VoIP calls when using a softphone application. However, users at site B are not experiencing any issues. The VoIP provider has a tool to troubleshoot connectivity issues.
INSTRUCTIONS
Click on each tab to investigate the cause of the dropped calls. In Part 1, type help in each terminal to view a list of available commands. Then, select the correct answer for each question.
In Part 2, make necessary network configuration changes to resolve the reported issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer:
Part 1 (VoIP troubleshooting tool)
Most likely cause of the VoIP quality issue
Select: Latency
Reason: Site A shows extremely high latency (310.6 ms) while jitter is moderate and packet loss is 0%.
First action to quickly resolve the issue and minimize disruption
Select: Plug an Ethernet cable into the user workstation.
Reason: This is the fastest, least disruptive way to reduce latency/jitter if the user is on Wi-Fi or has a poor wireless link.
Part 2 (Network configuration change)
On the Site A Switch, configure port Eth4 as the Call center user port:
Description: Call center
State: No shut
VLAN: 300
Mode: Access
Which of the following is the ability to automatically increase and decrease instances based on demand?
- A. Scalability
- B. Elasticity
- C. Multitenancy
- D. Availability
Correct Answer: B 🗳️
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