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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Design and Analysis | 20% | - Process Performance
|
| Topic 2: Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
| Topic 3: Forecasting and Project Management | 20% | - Project Management
|
| Topic 4: Supply Chain and Inventory Management | 20% | - Inventory Control
|
| Topic 5: Quality Management Methods | 25% | - Quality Tools and Techniques
|
WGU Operations Management (C215, VDC2) Sample Questions:
A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?
- A. Flowchart
- B. Scatter diagram
- C. Control chart
- D. Checklist
Correct Answer: D 🗳️
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A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
- A. Subcontract a portion of production capacity
- B. Hire and train new full-time employees
- C. Hire temporary workers
- D. Build new production facilities
Correct Answer: A,C 🗳️
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A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?
- A. Manufacturing technology
- B. Process performance metrics
- C. Statistical reduction control
- D. Group technology
Correct Answer: D 🗳️
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Why is capacity requirements planning (CRP) important?
- A. It coordinates availability of materials for production processes.
- B. It enables an assessment of employee production efficiency.
- C. It creates a transparent view of lead time and overtime usage in work centers.
- D. It provides the ability to compare available production capabilities to the planned workload.
Correct Answer: D 🗳️
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What do assignable causes of variation indicate?
- A. Out-of-control signals were found in the process.
- B. Human resources found an operator was at fault.
- C. A computer virus was found in the system.
- D. Equipment was found to be out of control.
Correct Answer: A 🗳️
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