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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Process Design and Analysis20%- Process Performance
  • 1. Bottleneck identification and management
  • 2. Efficiency, productivity, cycle time
- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
Topic 2: Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
Topic 3: Forecasting and Project Management20%- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
Topic 4: Supply Chain and Inventory Management20%- Inventory Control
  • 1. Just-in-Time (JIT) and lean systems
  • 2. EOQ, reorder point, safety stock
- Supply Chain Design
  • 1. Supplier relationships and tiers
  • 2. Logistics and distribution
Topic 5: Quality Management Methods25%- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
- Total Quality Management (TQM)
  • 1. Cost of quality
  • 2. Principles and philosophies

WGU Operations Management (C215, VDC2) Sample Questions:

A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?

  • A. Flowchart
  • B. Scatter diagram
  • C. Control chart
  • D. Checklist
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers

  • A. Subcontract a portion of production capacity
  • B. Hire and train new full-time employees
  • C. Hire temporary workers
  • D. Build new production facilities
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?

  • A. Manufacturing technology
  • B. Process performance metrics
  • C. Statistical reduction control
  • D. Group technology
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

Why is capacity requirements planning (CRP) important?

  • A. It coordinates availability of materials for production processes.
  • B. It enables an assessment of employee production efficiency.
  • C. It creates a transparent view of lead time and overtime usage in work centers.
  • D. It provides the ability to compare available production capabilities to the planned workload.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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What do assignable causes of variation indicate?

  • A. Out-of-control signals were found in the process.
  • B. Human resources found an operator was at fault.
  • C. A computer virus was found in the system.
  • D. Equipment was found to be out of control.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

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