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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a business unit
B) a resource group
C) a team
D) yourself
E) a user

2. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Convert the email message into a lead.
B) Create a new lead, attach the email message to the lead, and then save the lead.
C) Create a new lead from the Regarding lookup of the email message.
D) Create a new lead and set a connection to the email message.

3. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Most Busy
B) Even
C) Random
D) Least Busy

4. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
B) Close the case without a resolution, and then close the open activities when they are finished.
C) Close the case without a resolution type, and then close the open activities when they are finished.
D) Close the open activities, and then close the case.

5. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A) Edit a new weekly work schedule and set your work capacity to zero.
B) Add a service restriction to your work schedule.
C) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
D) Use the Schedule Time Off feature.

Solutions: