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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welcher externe Input ist für die Service-Wertschöpfungskette erforderlich?

A) Rückkopplungsschleifen
B) Die Aktivität „Verbesserung“ der Wertschöpfungskette
C) Ein Gesamtplan
D) Kundenanforderungen

2. Welche Aussage zu den Ergebnissen ist RICHTIG?

A) Ergebnisse zeigen, wie der Dienst funktioniert
B) Ein Ergebnis kann durch mehr als einen Ausgang ermöglicht werden
C) Ein Ergebnis ist eine greifbare oder immaterielle Aktivität
D) Ein Ausgang kann durch ein oder mehrere Ergebnisse aktiviert werden

3. Was beinhaltet der Zweck der Praxis des „Release-Managements“?

A) Änderungen werden zum Fortfahren autorisiert
B) Neue Funktionen zur Nutzung verfügbar machen
C) Sicherstellen, dass Informationen zu Diensten verfügbar sind
D) Neue Software in Live-Umgebungen verschieben

4. Identifizieren Sie das fehlende Wort im folgenden Satz
Der Zweck der Service-Konfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die Konfiguration von [?] und den CIs, die sie unterstützen, verfügbar sind, wann und wo sie benötigt werden.

A) Dienste
B) Organisationen
C) Beziehungen
D) Ergebnisse

5. Warum sollten Servicedesk-Mitarbeiter wiederkehrende Probleme erkennen?

A) Um eine effektive Bearbeitung von Serviceanfragen zu gewährleisten
B) Um Vorfälle an das richtige Support-Team weiterzuleiten
C) Zur Unterstützung bei der Identifizierung von Problemen
D) Um die richtige Änderungsautorität einzuschalten

Solutions: