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EXIN ITIL Foundation (V4) Sample Questions:

1. What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

A) Service consumption
B) Service provision
C) Service offering
D) Service management

2. Which dimension includes activities and workflows?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

3. Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

4. Which BEST describe the focus of the 'think and work holistically' principle?

A) Integrating an organization's activities to deliver value
B) Considering the existing organizational assets before building something new
C) Eliminating unnecessary steps to deliver valuable outcomes
D) Breaking down large initiative into smaller pieces of work

5. Which Guiding principle says that it is not usually necessary to build something new?

A) start where you are
B) Progress iteratively with feedback
C) Think and work holistically
D) Focus on value

Solutions: