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Facebook Certified Community Manager Sample Questions:

1. The community manager of a nonprofit contacts local government officials with an idea for an elderly-only fitness park in a local green space.
The community manager needs to provide evidence to the nonprofit that will help it to build relationships with potential government partners.
Which two proactive tactics should the community manager use in this situation? (Choose 2)

A) Monitor elderly-only audiences on social media for outdoor recreational conversations
B) Run ads across digital platforms that ask for feedback on the park idea
C) Create a poll for the community to assess interest in the park and report findings to the nonprofit
D) Put a sign in the green space asking for the fitness park to be built and share it on social media

2. An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work.
A new member joins the group and immediately posts a link to buy a book that he wrote. Upon seeing this post, several other group members comment with links to their websites to promote their work. The community manager wants to reinforce the group rules to the members.
Which two actions should the community manager take? (Choose 2)

A) Remove the member who created the post from the group.
B) Reply to the post and explain that this behavior is not allowed.
C) Repost the group guidelines regarding self-promotion.
D) Delete the post and use the Give Feedback feature.

3. A company offers marketing training for a monthly fee. In addition to training, paying members are given access to an exclusive online community to connect with their peers. The community is very active, and members report they are getting value from the group. However, the CEO is concerned that the community does not increase revenue or decrease cost for the company and is considering closing the community aspect of the offer.
What action should the community manager take to build a case for keeping the community open?

A) Determine if members of the group are more likely to retain their monthly membership
B) Document the number of members and engagement statistics for the CEO to review
C) Post a poll in the community asking members if the company should close the group
D) Survey members for positive community experiences to share with the CEO

4. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Post a link to the group rules that are relevant to this topic.
B) Remove and block members who violated the guidelines.
C) Delete the post immediately and message involved members.
D) Remove comments from unreliable sources on the post.

5. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A) Create a joint moderation account with the name of the group
B) Make the team's Facebook Page an admin of the group
C) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
D) Enter a list of potentially offending keywords into the moderation tool

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