Exam Name: Certified Human Resources Manager (CHRM)
Certification Provider: GAQM
Corresponding Certification: GAQM: Management
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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Talent Management | - Competency-based programs - Identifying talent - Conducting talent assessments - Fostering engagement - Keeping people interested - Talent review meetings - Compensation and benefits - Evaluating the talent plan - Development strategies - Talent management and performance management - Creating a talent management plan - Succession planning - Communicating with high potentials |
| Topic 2: Conflict Resolution | - Helping others through conflict - Defining conflict and types of conflict - Conflict resolution styles - Conflict and its resolution - Role of communication in conflict resolution |
| Topic 3: Employee Dispute Resolution | - The Peer Review Process - What is Peer Review? - The Peer Review Panel - Asking Questions - Initiating the Process |
| Topic 4: Conducting Effective Performance Reviews | - Feedback and communication skills - Appraisal preparation - Setting standards and goals - Planning and conducting interview reviews - Types of performance reviews - The performance management process - Coaching and maintaining performance - Common errors and solutions - Performance management checklists - Creating a performance development plan - Accepting criticism |
| Topic 5: HR Training for the Non HR Managers | - Job Competencies - Absenteeism - Forecasting - Finding Candidates - Diversity - Termination - Conducting the Interview - Defining Human Resources - Privacy Issues - Preparing for the Interview - Discipline - Job Analysis - Compensation and Benefits - Employee Orientation - Advertising Guidelines - Skills Inventory - Performance Reviews - Screening Resumes - Planning Training - Exit Interviews - Position Profiles and Job Descriptions |
| Topic 6: Anger Management | - Using an anger log - Managing anger - Communication tips and tricks - Understanding what is anger - Costs and pay-offs of anger - How anger affects thinking |
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