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HDI HD0-200 Exam Syllabus Topics:

HDI Qualified Help Desk Senior Analyst Sample Questions:

1. What are three considerations to bear in mind when setting up a service continuity site?
(Choose three)

A) Storage/space capacities.
B) Cost implications.
C) Location.
D) Computer telephony integration (CTI).

2. Which are the two most important qualities required for effective leadership? (Choose two)

A) the avoidance of arguments within the group.
B) the demonstration of and support for fairness.
C) the ability to encourage accountability and ownership.
D) the ability to exert absolute authority at all times.

3. What is the best description of multi-tasking? (Choose 1)

A) Starting tasks and handing them to subordinates to complete.
B) Being capable of handling a variety of problems at the same time.
C) Completing one job before starting the next one.
D) Delegating all responsibility along with all tasks.

4. What is a principle of structured information gathering? (Choose 1)

A) Asking questions in a free-form manner.
B) Asking questions using a logical, methodical approach.
C) Asking questions in a predetermined sequence.
D) Asking questions in a practiced manner.

5. Which is a technique used in paraphrasing? (Choose 1)

A) Using complex sentence patterns.
B) Using parroting.
C) Using the passive voice.
D) Using synonyms.

Solutions: