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HP Selling HP Supplies 2020 Sample Questions:

1. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
B) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
C) Original HP supplies meet eco-label criteria, lowering TCO.
D) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.

2. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

A) low-cost replacements
B) warranty Information
C) studies and briefs
D) Informed decisions
E) user testimonials

3. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

A) Non-HP supplies are not recyclable and are costly to dispose of properly.
B) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
C) Original HP supplies help reduce service calls, minimizing printer downtime.
D) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
E) Original HP supplies work the first time, every time.

4. What advantage do Original HP PageWide cartridges provide?

A) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
B) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
C) They come with a lifetime replacement warranty.
D) They use proprietary algorithms to help determine print history and print behavior for specific printers.

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