Exam Name: Intermediate Customer Service Skills Level 2
Certification Provider: HP
Corresponding Certification: HP Certification II
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Instant Download HP : HP0-671 Questions & Answers as PDF & Test Engine
Updated: Oct 11, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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HP HP0-671 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Intermediate Customer Service Skills Level 2 |
| Exam Number: | HP0-671 |
| Real Exam Qty: | 60-100 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Price: | Retired / Not Available |
| Related Certifications: | HP Customer Service Certification Track |
| Exam Way: | Proctored online or at authorized test centers |
| Pre Condition: | HP0-670 (Customer Service Skills Level 1) or equivalent experience |
HP HP0-671 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Relationship Management | 25% | - Building trust and long-term loyalty - Handling difficult and irate customers - Understanding customer expectations and needs |
| Topic 2: Product & Service Knowledge | 25% | - Using internal knowledge bases and tools - Identifying upgrade and support options - HP product support policies and warranties |
| Topic 3: Problem Solving & Service Processes | 25% | - Following service level agreements (SLAs) - Structured troubleshooting methodology - Escalation procedures and documentation |
| Topic 4: Advanced Communication Techniques | 25% | - Professional telephone and written communication - Active listening and questioning strategies - De-escalation and conflict resolution |
Your HP0-671 Questions Answered
The HP Intermediate Customer Service Skills Level 2 exam requires a score of 70% to pass, and the official registration fee is Retired / Not Available. Planning around both numbers helps you set a realistic budget and study schedule.
We believe useful study material should be accessible to every candidate, whatever their budget. That is why our prices are kept reasonable, why a free demo is open to everyone, and why discounts run from time to time — quality preparation should never be a privilege reserved for the few.
This package includes 100 practice questions for the HP Intermediate Customer Service Skills Level 2 exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
You can contact our customer service online or describe your problem by email, and you will receive a reply with a solution as quickly as possible. Whether your question is about purchasing, downloading, or using the material, our staff treats your time as a priority and works the issue through with you until it is resolved.
You can register for the HP Intermediate Customer Service Skills Level 2 exam through the official channels:
Many candidates combine practice questions with official training. Recommended options include:
The HP Intermediate Customer Service Skills Level 2 exam contains 60-100 questions, and you will have 90 minutes minutes to complete them. Practicing under the same time pressure makes the real exam feel like a rehearsal.
HP0-670 (Customer Service Skills Level 1) or equivalent experience
You can confirm the current eligibility requirements on the official HP0-671 exam page before you register.
The HP Intermediate Customer Service Skills Level 2 practice questions are organized around the official exam objectives. Key topics include:
- Product & Service Knowledge (25%)
- Problem Solving & Service Processes (25%)
- Advanced Communication Techniques (25%)
Targeted practice against these topics is far more efficient than unfocused reading.
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