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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) HP Support Assistant memory diagnostic test
B) HP USB diagnostics memory test
C) BIOS memory test
D) HP Vision diagnostics memory test

2. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Authentic Version ROM (AVR)
B) Digital Product Keys (DPK)
C) Microsoft Genuine Firmware (MGF)
D) Genuine Product Chipset (GPC)

3. How can you determine if an inaccessible drive is enabled?

A) Replace the storage device with a verified working device. If it works, the drive is enabled.
B) Press F10 during start-up to access the BIOS, and ensure that the port or device is enabled
C) Press F8 during start up to access safe mode, and run diagnostics.
D) Download HP Drive Diagnostic Utility onto a USB thumb drive, and run Drive Check.

4. What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?

A) The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
B) The system memory can become corrupt requiring replacement of the memory.
C) The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.
D) The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.

5. Which service descriptions are true of HP's self-repair service? (Select two.)

A) HP pays for all parts and shipping.
B) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.
C) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer
D) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.
E) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.

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