Exam Name: Selling HP BSM Solutions
Certification Provider: HP
Corresponding Certification: HP Certification I
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HP HP2-N31 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP BSM Solutions |
| Exam Number: | HP2-N31 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 40-50 |
| Related Certifications: | HP Business Service Management (BSM) Solutions HP Sales Certified |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online or onsite proctored exam delivery through authorized testing providers. |
| Pre Condition: | Recommended knowledge of HP software solutions, IT service management, and business service management concepts. |
HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
| Topic 2: Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
| Topic 3: Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| Topic 4: HP BSM Solution Components | - Network Management - Application Performance Management - Business service monitoring capabilities - Systems Management |
HP Selling HP BSM Solutions FAQs: Straight Answers
Delivery takes seconds to minutes: payment clears, download links go live, and an email copy arrives almost immediately — install on as many computers as you need, and contact support if 2 hours pass with nothing. For the what-if: take the corresponding HP2-N31 exam within 60 days of purchase, and if you fail, apply for a full refund by submitting a scanned enrollment slip and your official Score Report PDF within 2 days of the exam — we process it within 7 days. Conditions: exams taken within 3 days of purchase don't qualify, the candidate's name must match the payer's, and free or expired products are excluded. Or exchange for two equal-value exam products free and keep the updates.
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The exam runs Online or onsite proctored exam delivery through authorized testing providers., so pick the setup that suits you when booking.
The HP Selling HP BSM Solutions is the official HP exam behind the HP Certification I certification at the Associate level. It's how the vendor verifies that your skills meet its standard — and how employers know they do. Related credentials include HP Sales Certified, HP Business Service Management (BSM) Solutions, useful context if you're mapping a longer certification path.
40-50 questions, 75 minutes on the clock. That ratio is the real exam-within-the-exam: budget your time per question, learn to flag and move on, and rehearse in the Prep4away engine under real timing until finishing comfortably becomes your default.
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The HP Selling HP BSM Solutions blueprint divides into 4 domains, with Business Service Management (BSM) Solution Concepts, Customer Engagement and Solution Discovery, HP BSM Solution Components among the headline areas. Let the weightings steer your hours — they tell you where the questions concentrate. The full outline above shows every subtopic.
Recommended knowledge of HP software solutions, IT service management, and business service management concepts. Vendor policies evolve, so before booking, confirm the latest eligibility details on the official exam page.
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HP Selling HP BSM Solutions Sample Questions:
Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)
- A. real user monitoring
- B. intelligent agent and agentless monitoring integration adapters
- C. cross-domain event tracking and management capability
- D. business process testing and reporting
- E. streamlines processes through runbook automation
Correct Answer: B,C 🗳️
What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)
- A. Run-time Service Model (RTSM)
- B. Key Performance Indicators (KPI)
- C. Business Process Monitoring (BPM)
- D. Heads-up Display Monitoring (HUDM)
- E. Service Intelligence Suite (SI)
Correct Answer: A,D 🗳️
From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?
- A. Do you know when an application or service will be ready for deployment into the production environment?
- B. Does duplication of error tracking efforts slow the time to resolve problems?
- C. How are you tracking financial expenses in a siloed infrastructure?
- D. Are you able to monitor native iPhone Mobile applications end-to-end?
Correct Answer: D 🗳️
Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?
- A. Do you have the ability to integrate fault, availability, performance, and configuration management?
- B. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
- C. Have you experienced customer satisfaction issues for accessing your applications?
- D. How often do you update application revisions across your network?
Correct Answer: B 🗳️
Which IT activities are supported by the BSM Systems Management Solution? (Select two.)
- A. providing cross-domain visibility of IT infrastructure events to remove duplication
- B. improving consistency in application testing
- C. providing faster mean time to resolution (MTTR)
- D. end user monitoring to track business service levels
- E. proactively enforcing policy and compliance reporting
Correct Answer: C,D 🗳️
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