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HP Selling HP BSM Solutions Sample Questions:

1. Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)

A) real user monitoring
B) intelligent agent and agentless monitoring integration adapters
C) cross-domain event tracking and management capability
D) business process testing and reporting
E) streamlines processes through runbook automation

2. What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)

A) Run-time Service Model (RTSM)
B) Key Performance Indicators (KPI)
C) Business Process Monitoring (BPM)
D) Heads-up Display Monitoring (HUDM)
E) Service Intelligence Suite (SI)

3. From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?

A) Do you know when an application or service will be ready for deployment into the production environment?
B) Does duplication of error tracking efforts slow the time to resolve problems?
C) How are you tracking financial expenses in a siloed infrastructure?
D) Are you able to monitor native iPhone Mobile applications end-to-end?

4. Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) How often do you update application revisions across your network?

5. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) providing cross-domain visibility of IT infrastructure events to remove duplication
B) improving consistency in application testing
C) providing faster mean time to resolution (MTTR)
D) end user monitoring to track business service levels
E) proactively enforcing policy and compliance reporting

Solutions: