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HP Selling HP Business Service Management Solutions Sample Questions:

1. What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?

A) User experience
B) Cloud activity
C) Virtual device performance
D) Internet connectivity

2. According to Gartner Research, which IT processes are vital when implementing a strongly integrated HP APM solution? (Select three.)

A) virtual tracking
B) service ticket automation
C) application discovery and dependency mapping
D) transaction profiling
E) user experience monitoring
F) storage usage

3. Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)

A) Operations Logger
B) Service Health Analyzer
C) Business Process Monitor
D) Vertica
E) Run Time Service Model

4. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Identifying the customers' pain points and their associated compelling events or manifestations.
B) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C) Highlighting the customers' ITIL Service Management issues.
D) Identifying competitors who are engaging with the customers.

5. What is the HP approach to model-driven or model-based operations for the HP BSM solution?

A) a dynamic service model that maps dependencies and relationships in real time
B) modeling virtualized environments prior to rolling them out into production
C) modeling prioritized event calculations by their level of priority
D) an operational service desk system with automated ticket generation

Solutions: