Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Topic 2: Project and Sales Capability | - Quotation and Configuration
|
| Topic 3: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 4: AICC Solution Design and Scenarios | - Solution Planning
|
| Topic 5: Huawei AICC Product Features | - AI Capabilities
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?
- A. The time of day the interaction started.
- B. The customer's identity, previous interaction history, and the current state of their issue.
- C. The agent's login information.
- D. The network IP address of the customer's device.
Correct Answer: B 🗳️
Which SIP response code indicates that the called party is busy?
- A. 486 Busy Here
- B. 503 Service Unavailable
- C. 180 Ringing
- D. 200 OK
Correct Answer: A 🗳️
For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?
- A. Automatic deletion of recordings after 24 hours.
- B. Digital watermarking of audio files.
- C. Segmentation of the network where recordings are stored.
- D. Secure logging of all access to the recording system.
Correct Answer: D 🗳️
What is the primary security concern associated with remote agents using softphones on their personal computers?
- A. The quality of the agent's headset.
- B. The potential for malware on the computer to intercept voice data or keylogs.
- C. The speed of the agent's home internet connection.
- D. The operating system version on the computer.
Correct Answer: B 🗳️
When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?
- A. The number of concurrent agents supported.
- B. Daily storage consumption for call recordings in bytes.
- C. Daily network bandwidth consumption.
- D. The CPU utilization of the media servers.
Correct Answer: B 🗳️
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