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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured actions
B) Badly configured processes
C) Badly configured workflows
D) Badly configured cron tasks

2. Which business process can be implemented with a CMDB solution?

A) Configuration item audit and reconciliation
B) Database discovery
C) Change management
D) Software configuration management

3. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be no more then 50 concurrent users, and time to value is critical for the project.
C) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
D) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.

4. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Job Plans
B) Tasks Plan
C) Job List
D) Tasks List

5. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) Tivoli User Group Web page
B) IBM Support Web page
C) IBM Tivoli Forums
D) IBM DeveloperWorks wikis
E) Tivoli Field Guides

Solutions: