When an organisation needs to determine the resources required for the internal audit programme, which one of the following issues does not impact the achievement of its intended results?

• A. Availability of competent auditors and technical experts.
• B. Availability of the necessary documented information.
• C. Availability of the results of previous management reviews.
• D. Different time zones.

CleanHavenServices is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurements. You find that all failures to meet compliance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs), which exceed regulatory limits. The Environmental Manager tells you that these are the oldest shops in the organisation. He states that the cleaning equipment needs replacing, but the organisation cannot afford it now. He was instructed six months ago by Head Office to stop monitoring the air quality in the five shops.
On raising the matter with senior management, you are told that there are environmental objectives to replace the equipment in these shops over the next five years, which will eventually solve the problem.
After further auditing, you raised four nonconformities against ISO 14001.
Based on the scenario, select the four options which best describe the evidence for raising such nonconformities.

• A. The management failed in planning to replace obsolete equipment which damages the environment.
• B. Shop managers were told to ventilate the laundry area and ignore the pungent odour of the Volatile Organic Compounds.
• C. The senior management was unaware that future regulations will likely ban the use of Volatile Organic Compounds in dry cleaning processes.
• D. The release of Volatile Organic Compounds exceeding regulatory limits did not align with the organisation ' s environmental policy to protect the environment.
• E. The organisation failed to improve its environmental performance when monitoring of air quality in five shops was terminated.
• F. No action was taken when the earlier sampling of air quality showed regulatory limits being exceeded.
• G. The organisation does not measure Volatile Organic Compound emission levels to determine whether environmental regulatory limits were being met.
• H. The organisation failed to adequately control the laundry operations in five shops and produced greenhouse gases exceeding regulatory limits.

You work for a certification body. In two months, you will have to lead an audit of a pharmaceutical organisation, ABC, that manufactures vaccines to combat a pandemic. When planning the audit team, you select one of the certification body auditors who is professionally qualified in Biochemistry and Pharmacy.
However, she is not fully aware of all legal applicable requirements. You recommend the certification body hire a compliance expert to assist the audit team. In which two clauses of ISO 14001:2015 would you consider that auditors may need the help of the expert?

• A. 5.2 Environmental Policy
• B. 4.2 Understanding needs and expectations of interested parties
• C. 7.1 Resources
• D. 9.1.2 Compliance obligations
• E. 5.1 Leadership
• F. 9.2 Internal audits

A huge public library established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit to the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2 (Objectives and planning to achieve them). The dialogue is as follows:
You: Could you please tell me which were the environmental objectives defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste in four categories: paper, plastics, metals, food - before, we had only three (plastic and paper were disposed together). We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to the Action Plan?

• A. Who was responsible for the completion of the plan?
• B. How will you evaluate the cost savings?
• C. How was progress of the plan being monitored?
• D. Was it approved by the Director?
• E. How did you measure it?
• F. Is it consistent with the environmental policy?
• G. Did you define any method for monitoring progress?
• H. Were actions integrated into the organisation ' s business processes?
• I. When is its completion date?
• J. Did you estimate what resources would you need?