Exam Name: ITIL Foundation Certification - IT Service Management
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Certification
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Updated: Oct 12, 2026
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ITIL ITIL-Foundation Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Exam Price: | USD 680-800 (varies by country and provider) |
| Passing Score: | 65% (26/40) |
| Exam Format: | Closed Book, Objective Test Questions (OTQ), Multiple Choice |
| Available Languages: | German, Dutch, English, Spanish, Chinese, Italian, French, Japanese, Polish, Portuguese (Brazil) |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL 4 Foundation |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online Proctored Exam or Authorized Test Center |
| Pre Condition: | No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1 |
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 29% | - General Management Practices
|
| The Four Dimensions of Service Management | 15% | - Four Dimensions
|
| The ITIL Guiding Principles | 14% | - Guiding Principles
|
| The Service Value Chain | 17% | - Value Chain Activities
|
| Key Concepts of Service Management | 10% | - Service Management Concepts
|
| The ITIL Service Value System | 15% | - Service Value System Components
|
The ITIL-Foundation Exam: Ambition, Preparation, Policies
Per the latest exam information, the ITIL-Foundation exam presents 40 questions in 60 minutes minutes. Knowing the format precisely removes one major source of exam-day anxiety.
By replacing uncertainty with evidence at every step. Anxious about quality? The free demo is drawn from the real ITIL-Foundation bank, so you get a genuine preview before paying. Anxious about difficulty? Every answer is expert-verified, compiled conscientiously by our top specialists across the ITIL Foundation Certification - IT Service Management objectives. Anxious about fit? Three versions — PDF, PC engine, and online engine — let you choose whichever suits your habits. And we are never self-satisfied: quality and service keep improving, release after release.
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The ITIL Foundation Certification - IT Service Management blueprint covers these core domains:
- ITIL Management Practices (29%)
- The Service Value Chain (17%)
- The Four Dimensions of Service Management (15%)
The official outline lists further domains, all covered in our question bank.
ITIL publishes these prerequisites for the ITIL Foundation Certification - IT Service Management: No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management..
Check the authoritative wording on the official certification page before registering.
At present, passing the ITIL-Foundation exam requires 65% (26/40), and the registration fee is USD 680-800 (varies by country and provider). Both are set by ITIL and can change — confirm them on the official site when you book.
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ITIL Foundation Certification - IT Service Management Sample Questions:
Remediation planning is a key part of which process?
- A. Change management
- B. Financial management for IT services
- C. Availability management
- D. Capacity management
Correct Answer: A 🗳️
Which of the following correctly states the relationship between urgency, priority and impact?
- A. Impact, priority and urgency are independent of each other
- B. Priority should be based on impact and urgency
- C. Urgency should be based on impact and priority
- D. Impact should be based on urgency and priority
Correct Answer: B 🗳️
What do major incidents require?
- A. Longer timescales
- B. Less documentation
- C. Separate procedures.
- D. Less urgency
Correct Answer: C 🗳️
What is the BEST description of the CSI register?
- A. It is a record of completed improvements and the relevant customer satisfaction metric
- B. It is a record of new services to be approved by a customer, including proposed implementation dates
- C. It is a record of proposed improvement opportunities and the benefits that will be achieved
- D. It is a record of all authorised changes and their planned implementation dates
Correct Answer: C 🗳️
. Which is an outcome of service design?
- A. User training and awareness for the service is maximized
- B. Standard Services are provided quickly and efficiently across the business
- C. Expectations setting of all stakeholders for the services improved
- D. Services and operational quality are enhanced
Correct Answer: D 🗳️
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