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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Service Catalog and Request Fulfillment- Service offerings
  • 1. Service request workflows
    • 2. Request offerings configuration
      Configuration Management Database (CMDB)- Service asset and configuration items
      • 1. CI classes and relationships
        • 2. Discovery and synchronization
          Deploying and Configuring System Center Service Manager- Installation and initial configuration
          • 1. Prerequisites and system requirements
            • 2. Service Manager management server setup
              - Management packs configuration
              • 1. Service Manager data warehouse integration
                • 2. Importing and customizing management packs
                  Service Desk and Incident Management- Problem management
                  • 1. Root cause analysis processes
                    • 2. Problem record handling
                      - Incident management workflow
                      • 1. Incident lifecycle configuration
                        • 2. Work item templates and queues
                          Security and Access Control- User roles and permissions
                          • 1. Role-based access control (RBAC)
                            • 2. Active Directory integration
                              Reporting and Data Warehouse- Reporting configuration
                              • 1. Standard and custom reports
                                • 2. SSRS integration

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