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Apple OS X Support Essentials 10.9 Sample Questions:

1. Each primary stage of system initialization can be indicated by the following: firmware, startup chime or bright flash of the power-on light, followed by a light gray screen on the primary display; booter, a dark gray Apple logo on the primary display; kernel, a small dark gray spinning gear or spinning earth icon below the Apple logo; and system launchd, a white screen on all displays followed by the login screen.

A) What are some privacy and security concerns with the Spotlight service?
B) What are the advantages of code signing?
C) Why does the Finder hide certain folders at the root of the system volume?
D) What are the primary system initialization stages in OS X? What are the visual and audible cues of these items?

2. Code-signed items include a digital signature that the system canuse to verify the authenticityand integrity of the application or process and its resources.

A) What are the advantages of code signing?
B) What does OS X use bundles or packages for?
C) What are account attributes?
D) Which applications can manage document locking?

3. You can deselect the option to "Reopen windows when logging back in" from the logout verification dialog. You can deselect the option to "Close windows when quitting an application" from General preferences. Also from General preferences, you can select the option to "Ask to keep changes when closing documents," which turns off the Auto Save feature.

A) Where can you adjust application Auto Save and Resume options?
B) How can you identify which applications are installed on your Mac?
C) How can you prevent a user from installing software updates?
D) How can you identify if a Mac requires a firmware update?

4. Which two methods can be used to automatically connect a network share?

A) To automatically connect a file share when the user logs in to the system, drag the
share from the Finder to the user's login items in Users & Groups preferences. Or you can
drag the share to the right side of the user's Dock, and it will automatically connect when
the user clicks the share's icon in the Dock.
B) Resource contention occurs when fast user switching is enabled and a user tries to
access an item another user already has open in the background. Document contention
occurs when a user attempts to open a document another user has already opened.
Peripheral contention occurs when a user attempts to access a peripheral already in use by
another user's open application. Application contention occurs when the second user
attempts to access an application designed to run only once on a system.
C) Time Machine starts with a full copy of the file system to the backup disk. Then it
maintains a list of changes to the file system, and every hour copies only the changes to
the backup disk. In the backup, it creates a simulation of the full file system using hard links
for files that haven't changed.
D) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments to unmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume you want to unmount
and eject.

5. What OS X application is set as the default for opening archive files?

A) By default on OS X, opens Archive Utility, the default application for opening zip archivefiles. Archive Utility, expands the contents of the zip archive next to the same location as the original zip archive.
B) The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
C) The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
D) You can choose to ignore ownership on any non system volume. This will ignore any ownership rules and grant any logged-on user unlimited access to the contents of the volume. It's a potential security risk because it will allow any local user account to have full access to the volume, even if that user didn't originally mount the volume.

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