Exam Name: CRM 3.0 Applications
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Updated: Aug 09, 2026
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Microsoft MB2-423 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Service Management | - Knowledge management
|
| Topic 2: Sales Management | - Order and quote management
|
| Topic 3: System Configuration and Security | - System settings
|
| Topic 4: Marketing Management | - Campaign management
|
| Topic 5: Reporting and Analysis | - Data analysis
|
| Topic 6: Understanding Microsoft Dynamics CRM Applications | - Core CRM concepts and architecture
|
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