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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the MOST important failure related to GNOC services that may result in a loss of operator business.

A) Failure to update the network configuration database.
B) Failure to manage the internal communication in the NOC.
C) Failure to achieve organizational KPI.
D) Failure to resolve network faults.

2. According to the Operation Model, which entity in the NSN organization can support in providing to the customer, information regarding local Network security protection regulation?

A) Real Estate.
B) Human Resources.
C) Legal Intellectual Property Rights.
D) Information Technology.

3. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

A) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
B) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.
C) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
D) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.

4. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
B) Execute if there is a risk to harm the customer satisfaction.
C) Initiate the Change Management Process.
D) Execute but only with formal approval of the Operations Business Manager.

5. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?

A) Stop payment to Subcontractor until quality issues are fixed.
B) Change the subcontractor.
C) Make quality assessments and agree on a response plan with the Subcontractor.
D) Stop issuing new PO's to the subcontractor.

Solutions: