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Nortel 920-020 Exam Syllabus Topics:

SectionWeightObjectives
Installation Planning and Requirements25%- System prerequisites
  • 1. Operating system and dependencies
    • 2. Hardware compatibility requirements
      - Pre-installation planning
      • 1. Site readiness and network requirements
        • 2. Capacity planning and sizing
          Commissioning and Testing25%- Troubleshooting
          • 1. Common installation issues
            • 2. Log analysis and diagnostics
              - System validation
              • 1. Call routing and signaling tests
                • 2. Service startup verification
                  MCS 5100 System Architecture and Components20%- Core system architecture
                  • 1. MCS 5100 network components overview
                    • 2. Call processing architecture
                      - Hardware and software components
                      • 1. Software package structure (Release 4.0)
                        • 2. Server roles and deployment model
                          Installation and Configuration30%- System configuration
                          • 1. Network and service configuration
                            • 2. Initial system setup
                              - Software installation procedures
                              • 1. Patch and release upgrade procedures
                                • 2. MCS 5100 installation steps

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