Exam Name: Nortel Contact Center RIs. 7.0 Networking
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Updated: Oct 10, 2026
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Nortel 922-061 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel Contact Center RIs 7.0 Networking |
| Exam Number: | 922-061 |
| Related Certifications: | Nortel Contact Center Certification Program |
| Available Languages: | English |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Certificate Validity Period: | Retired (Nortel certification program discontinued) |
| Exam Way: | Computer-based exam (historically delivered via authorized testing centers) |
| Pre Condition: | Basic networking and telephony knowledge recommended |
Nortel 922-061 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | - Monitoring and troubleshooting contact center systems - User and agent management |
| Topic 2: Reporting and Performance Management | - Performance analysis and optimization - Call center reporting tools and metrics |
| Topic 3: Routing and Call Flow Management | - Skill-based and intelligent routing concepts - Call routing strategies and policies |
| Topic 4: Interactive Voice Response (IVR) | - IVR configuration and call handling - Menu design and customer interaction flows |
| Topic 5: Contact Center Architecture | - Network integration for contact center systems - Core components and system design |
Nortel Contact Center RIs. 7.0 Networking Exam FAQ — Direct Answers
Basic networking and telephony knowledge recommended Eligibility rules do change, so confirm the current requirements on the official page before booking.
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The Nortel Contact Center RIs. 7.0 Networking is Nortel's certification exam for Nortel Other Certification. It validates applied skills employers hire for — a credential worth the effort. Related credentials include Nortel Contact Center Certification Program.
The Nortel Contact Center RIs. 7.0 Networking blueprint covers 5 domains — including Interactive Voice Response (IVR), Reporting and Performance Management, Routing and Call Flow Management. The weightings are your efficiency map: heavy domains first. Every subtopic appears in the outline above.
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