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Oracle 1Z0-1038-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure Service Level Agreements
  • Create message templates
  • Configure advanced routing
Topic 2
  • Configure Guided Assistants
  • B2C Service Products and Services
  • Describe message bases
Topic 3
  • Explain B2C Service products and services
  • Perform an initial setup and set up the Service Console
Topic 4
  • Implement user Interface modifications and automation (workspaces)
  • Explain configuration settings
Topic 5
  • Configure Products, Categories, and Dispositions
  • Describe Core Business Objects
Topic 6
  • Describe B2C Service Analytics
  • Describe mail and mailboxes
  • Work with International Data
Topic 7
  • B2C Service User Interface and Processes
  • Describe standard text and variables
Topic 8
  • B2C Service Service Console Extensions
  • Configure chat and cobrowse
  • Implement workflow
Topic 9
  • Create Enhanced Business Rules
  • Generate outreach and feedback
  • Configure add-ins
Topic 10
  • Describe Service Level Agreements
  • Perform export
  • import with Element Manager
Topic 11
  • Create workspaces for the Browser User Interface
  • Set Up Navigation, Permissions and User Accounts

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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