Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Updated: Oct 14, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Available Languages: | English |
| Real Exam Qty: | 50 |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Related Certifications: | Oracle Fusion Service Implementation Professional (previous versions) |
| Exam Duration: | 90 minutes |
| Passing Score: | 68% |
| Recommended Training: | Oracle University Fusion Service training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or testing center (Oracle University) |
| Pre Condition: | No formal prerequisite required; recommended experience with Oracle Fusion Service implementation |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 2: Data Migration and Integration | - Data import/export
|
| Topic 3: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 4: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 5: Customer Entitlements and Action Plans | - Action Plans
|
| Topic 6: Work Assignment and Routing | - Queues and assignment rules
|
| Topic 7: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 8: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 9: Digital Customer Service and Chat | - Chatbot and automation
|
Oracle 1Z0-1064-26: The Questions Everyone Asks
No formal prerequisite required; recommended experience with Oracle Fusion Service implementation Eligibility details like these are worth double-checking before you register — vendors revise them periodically, and the official exam page (official 1Z0-1064-26 exam page) always has the current version.
The official Oracle Fusion Service 2026 Implementation Professional outline has 9 domains — the biggest include Digital Customer Service and Chat, Notifications, Emails, and Interactions, Productivity and Contact Center Tools. Those weightings are your study compass: the largest domains hide the most points. See the full outline above for every subtopic.
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Classroom hours alone won't tell you if you're ready — the 1Z0-1064-26 practice questions from Prep4away will. Use them after the coursework to convert knowledge into exam performance.
The Oracle Fusion Service 2026 Implementation Professional is Oracle's official exam for the Oracle Fusion Service 2026 Implementation Professional certification, a Professional-level credential. Candidates take it to validate real skill — and employers read it exactly that way. It also connects to related credentials such as Oracle Fusion Service Implementation Professional (previous versions).
The exam gives you 90 minutes for 50 questions. The candidates who struggle aren't usually short on knowledge — they're short on pacing. Fix that before test day: set a time budget per question, practice moving past hard items without stalling, and rehearse full timed sessions in the Prep4away engine until the clock stops being a factor.
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
- C. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- D. The batch job for recommendations has not been executed.
- E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
Correct Answer: E 🗳️
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. UI components
- B. Themes
- C. Object triggers
- D. Languages
- E. Object workflows
- F. Templates
- G. Business objects
- H. Pages
Correct Answer: B,C,E,F,G,H 🗳️
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
- B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- C. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
- D. Milestones are commitments to handle SRs within certain timelines.
- E. Milestones are actions on a service request (SR) that must be completed by a specific time.
Correct Answer: A,B,C 🗳️
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
- A. Manage Service Request Products
- B. Manage Service Request Categories
- C. Manage Service Request Status Values
- D. Manage Service Request Severities
- E. Manage Service Request Queue
- F. Manage Service Request Resolutions
Correct Answer: A,B,C,E 🗳️
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
- B. It requires proper permissions to use the tools and additional permissions to edit the desired object.
- C. It allows edits to dashboard pages.
- D. In includes a preview option for all standard and custom object pages.
Correct Answer: A 🗳️
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