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Oracle 1z1-980 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Classify reports
Topic 2
  • Service Cloud Knowledge Base
Topic 3
  • Service Cloud Products and Services
Topic 4
  • Integrate systems with the Connect Web Services for SOAP API

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-980

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