Exam Name: Certified Pega Decisioning Consultant 26
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Actions and Treatments | 12% | - Present a single offer on the web - Define and manage customer actions - Define an action for outbound |
| Topic 2: Engagement Policies | 15% | - Define customer engagement policies - Create and manage customer journeys - Create an engagement strategy |
| Topic 3: Decision Strategies | 25% | - Create and understand decision strategies - Create eligibility rules using customer risk segments - Predictive and adaptive analytics - Create engagement strategies using customer credit score |
| Topic 4: Channels | 10% | - Share action details with third-party distributors - Real-time containers - Send offer emails - Create a real-time container |
| Topic 5: AI and Arbitration | 8% | - Action prioritization with AI - Prioritize actions with business levers - Action arbitration |
| Topic 6: Next-Best-Action Concepts | 12% | - Optimize customer value in the contact center - Essentials of always-on outbound - Customer engagement blueprint - Optimize the Next-Best-Action strategy - One-to-one customer engagement - Define the starting population |
| Topic 7: Business Agility in 1:1 Customer Engagement | 5% | - Change management processes - Revision Manager |
| Topic 8: Contact Policy and Volume Constraints | 13% | - Avoid overexposure of actions on outbound - Avoid overexposure of actions - Limit action volume on outbound |
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