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Pegasystems PEGACLSA-6-2V2 Exam Syllabus Topics:

Pegasystems Certified Lead System Architect (CLSA) 6.2V2 Sample Questions:

1. What are the most critical issues when an advanced agent is enabled on all nodes in a multi-node system? (Choose Two)

A) Duplicate Processing of items
B) Insufficient memory to handle all the load
C) At system startup, Agent Manager may have difficulty starting them all
D) There is nothing to worry about as PRPC will take care of load-balancing and locking
E) Object lock contention

2. A user is experiencing very slow screen-to-screen response time, but the alert log configured with the default threshold settings does not report any PEGA0001 entries for that user. Which of the following statements are FALSE in this case? (Choose Two)

A) The delay is caused by an external webservice that is not captured in the PEGA0001 alert
B) Most of the user-perceived delay is caused by network slowness
C) Most of the user-perceived delay is caused by browser issues
D) There are multiple interactions that are executed from one screen to the other. Each interaction is less than the threshold
E) The delay is caused by a PRPC utility function that is not captured in the PEGA0001 alert

3. Users have reported slowness on the production environment. To find the cause, which of the following steps is NOT required? (Choose One)

A) Use SMA to view the Log-Usage report to identify the performance issues that happened on that node over the past day
B) Start Global DB Tracing in SMA to check for any DB issues on a specific node
C) Download the log files and import them in PLA to check for any CRITICAL warnings and EXCEPTIONS in the system log file
D) Request for a developer access so you can run PAL in production

4. Review the following requirement:
A claims application has as part of its process a step that sends a letter to an individual. After the letter is sent, the claims adjuster cannot do anything to the claim for 28 days. After those 28 days, the next step is for the claims adjuster to review the case details and make a processing decision. During those 28 days, the individual who received the letter may call up the front office and provide new information about the claim at which point the 28-day hold is lifted and the work is routed to the adjuster for the decision. The business says in most cases this call does not occur and the 28 days lapses.
Given the information provided, which design is most appropriate? (Choose One)

A) After the letter is sent, route the work to a "pending" workbasket and place an SLA on it for 28 days. After the 28 days resume/move the flow to the decision step. At the same time spinoff an assignment to the front office to update work if a call comes in. After processing the update resume/move the flow to the decision step
B) After the letter is sent, route the work to the front office to allow for the updating of the item if and when the call is made. Place a 28-day SLA on the work. If the SLA fires resume/move the flow to the decision step
C) After the letter is sent, use a split join to route the work to both the front office and adjuster. Place a 28-day SLA on the front office assignment to resume the flow if the 28 days lapses with no call
D) After the letter is sent, route the work to a "pending" workbasket and place an SLA on it for 28 days. After the 28 days resume/move the flow to the decision step. After processing theupdate resume/move the flow to the decision step. Create a search screen for the front office to find and update work if a call comes in

5. The home loan application uses a PRPC SOAP connector to get the credit score of the
applicant from an external webservice hosted by a third party company. The application determines the risk level for the applicant based on this score. The underwriting group handling these cases must be able to specify the risk level that is appropriate to a score band.
When the CSR is working on the case, the application invokes the SOAP connector to get the credit score and the external service returns the credit score of the applicant. However, since the information is confidential, it is required to display the risk level of the applicant based on their score and not the actual score.
Given the above requirements which of the following approaches is most appropriate? (Choose One)

A) Create a PRPC connector to retrieve the credit score when appropriate. Create a new decision table or tree that returns risk level for the credit score range. Write a declare expression on the credit score property to call the decision rule
B) Create a thread level declare page that has the credit score to credit rating level predefined using an activity and a data transform that is used to set relationships. At runtime when the service returns the score loop through the declare page to get the rating level of the applicant
C) Create a new decision table or tree that returns risk level for the credit score range. In the connector activity rule add a step to invoke the decision rule to get the credit rating level
D) Build a new service on top of the third party service that returns the risk level based on the credit score. Create a PRPC connector that connects with the new service instead of connecting with the third party service
E) Create a node level declare page that has the credit score to credit rating level predefined using an activity and a data transform that is used to set relationships. At runtime when the service returns the score loop through the declare page to get the rating level of the applicant

Solutions: